Frequently Asked Questions

Browse our available jumping castles and inflatable attractions, select your preferred equipment and provide your event details.

Follow the booking instructions and complete any required payment. Your booking is subject to confirmation and our Hire Policy.

For step-by-step instructions, visit our How to Book page.

We recommend booking as early as possible, especially for weekends, school holidays and popular celebration dates.

Availability depends on the selected inflatable and existing reservations.

Last-minute bookings may be possible depending on equipment availability, delivery schedules and your location.

Contact our team to check whether we can accommodate your event.

Date changes are subject to the conditions in our Hire Policy and must be approved in writing.

For weather-related requests, clause 2.5 allows customers to request a date change up to three days before the event, subject to written approval.

Cancellation requests must be submitted by email in accordance with our Hire Policy.

Cancellation charges, bond forfeiture and other conditions may apply depending on the circumstances and timing, subject to applicable law.

Please review our Hire Policy before making a booking.

Hire prices vary depending on the selected jumping castle, inflatable slide, obstacle course or other equipment.

Additional charges may apply for delivery, special setup requirements or optional services.

Review the relevant product listing and booking details for applicable pricing.

Delivery charges depend on your event location and booking arrangements.

Please confirm any applicable delivery fees before finalising your booking.

Bond requirements depend on the booking conditions outlined in our Hire Policy.

Please review the applicable payment and bond terms when making your booking.

Payment requirements are governed by the terms provided during the booking process and our Hire Policy.

Please ensure all required payments are completed by the applicable deadlines.

Our Pricing Policy includes a price beat offer for qualifying identical competitor equipment.

Eligible comparisons may qualify for a 10% price beat, subject to the conditions and exclusions in our Pricing Policy.

Read our Pricing Policy for full details.

Delivery and installation arrangements depend on the selected equipment and booking requirements.

Our team will advise you of the relevant delivery and setup arrangements for your booking.

The required space depends on the size and design of the inflatable.

You must allow sufficient space for the equipment, anchoring, safe entry and exit, and any required clearances.

Check the product dimensions and contact our team if you are unsure whether your setup area is suitable.

Access requirements vary depending on the equipment.

Our Hire Policy specifies a minimum access width of approximately 80 cm for many items and 120 cm for certain larger obstacle courses and water slides.

Please confirm the requirements for your selected equipment.

Most inflatable equipment requires a continuous electrical supply to operate the blower.

Our Hire Policy generally requires a suitable power supply within 20 metres of the inflatable.

A generator may be required where suitable mains power is unavailable.

Our Hire Policy states that generator arrangements may involve additional charges and require at least seven days' notice.

Contact our team before booking if your venue does not have suitable power.

Installation on concrete, paving or other non-grass surfaces may be possible, depending on the equipment, anchoring requirements and site conditions.

Our Hire Policy requires customers to notify us at least seven days before the event if the setup surface is not grass.

Delivery arrangements depend on your location, equipment and our delivery schedule.

Under our Hire Policy, equipment may be delivered one or two days before an event where required by scheduling arrangements.

Please refer to your booking confirmation for relevant arrangements.

Yes. A responsible, competent adult must actively supervise participants while the inflatable is in use.

Supervisors must ensure participants follow the equipment rules and stop any unsafe behaviour.

Maximum participant numbers depend on the inflatable's design and manufacturer specifications.

Never exceed the equipment's stated capacity or operating limits.

Participants should be grouped appropriately by age, size and ability where necessary to reduce collision risks.

Always follow the inflatable's age, height and weight restrictions.

Shoes, food, drinks, chewing gum and sharp objects should not be taken inside jumping castles.

These restrictions help reduce injuries, contamination and equipment damage.

Stop play immediately and assist participants to exit safely.

Do not allow anyone to continue using an inflatable that is losing air.

Contact our team if the blower or equipment appears faulty.

No. Customers must not move or reposition the inflatable, remove anchors or interfere with the installation.

Contact our team if any adjustment is required.

Rain and other unsuitable weather conditions may affect the safe operation of inflatable equipment.

Under our Hire Policy, customers may request a weather-related date change up to three days before the event, subject to written approval.

Clause 2.5 of our Hire Policy allows customers to request a date change up to three days before their event due to rainy, windy or other extreme weather conditions.

All date changes require written approval and are not automatic.

Clause 4.3 of our Hire Policy states that refunds are not provided where equipment cannot be used because of rain, wind or other extreme weather conditions.

This condition applies subject to any rights and remedies available under Australian Consumer Law.

Stop use immediately if wind conditions become unsafe.

Follow the manufacturer's operating wind limits and the instructions provided with the equipment.

No. Jumping castles must not be used when thunderstorms, lightning or other severe weather create unsafe conditions.

Participants must leave the equipment safely and use must not resume until conditions are suitable.

Equipment cleanliness forms part of our preparation process.

Cleaning requirements are assessed based on equipment condition and any contamination identified.

Face paint, glitter, slime and similar products should be kept away from inflatable equipment because they may cause staining or damage.

Customers should notify our team promptly if equipment becomes damaged, heavily soiled or contaminated.

Additional cleaning or damage-related charges may apply where permitted under the agreed Hire Policy and applicable law.

Do not use bleach, solvents or harsh chemicals on hired equipment without approval.

Contact our team for instructions if significant spills or contamination occur.

Jumping Castle Hire Sydney services locations generally within approximately 100 kilometres of St Marys NSW.

Our service area includes Penrith, Blacktown, Parramatta, Liverpool, Campbelltown, the Hills District, the Blue Mountains and many other Sydney suburbs.

Visit our Areas We Service page for a suburb directory.

Delivery to suitable parks, schools and community venues may be possible.

Customers must ensure the venue permits inflatable equipment and that appropriate access, power and installation conditions are available.

Any required venue permissions should be arranged before the event.

Our standard service area is approximately 100 kilometres from St Marys NSW.

If your event is outside this area, contact us with your location and event details.

Delivery outside the standard area is not guaranteed and may involve additional charges.