Wet Weather Policy
At Jumping Castle Hire Sydney, we understand that unpredictable weather can affect your event. This policy explains our conditions for rain, strong winds, extreme weather, date changes and cancellations.
Planning Your Event Around the Weather
Weather conditions can change before or during your event. Customers are responsible for considering the weather forecast and ensuring that hired equipment is used safely.
Rain, wind and other extreme weather conditions do not automatically cancel a confirmed booking. All weather-related requests are handled in accordance with our Hire Policy.
We encourage customers to monitor the forecast and contact us as early as possible if they believe the weather may affect their event.
Important: This page summarises the weather-related provisions of our Hire Policy. All bookings remain subject to the applicable Hire Policy and Australian Consumer Law.
Changing Your Booking Due to Wet Weather
In the event of rainy, windy or other extreme weather conditions, customers may request a change of date up to three (3) days before their scheduled event date.
All date changes must be approved by Jumping Castle Hire Sydney in writing.
If we approve a change of date in writing, no forfeiture will apply to that approved date change.
If a mutually convenient alternative date cannot be arranged, our existing Hire Policy provides that the customer forfeits the bond and remains liable for the full hire amount, subject to applicable law.
Bookings and bonds cannot be transferred to another date without our written approval.
What Is Considered Extreme Weather?
Our Hire Policy identifies several conditions that may make it impractical for a hire to proceed, including:
Rain
Rain and wet conditions that may affect safe installation or use of the equipment.
Strong Winds
Windy conditions that may make inflatable equipment unsafe to operate.
Severe Thunderstorms
Severe thunderstorms, lightning and associated hazardous conditions.
Flooding
Flooding or water accumulation that prevents suitable access, installation or safe operation.
Fires & Other Emergencies
Fires, earthquakes and other abnormal conditions that make the hire impractical.
Other Extreme Conditions
Other abnormal circumstances identified in the Hire Policy, including epidemics and pandemics.
Requesting a Weather-Related Date Change
All requests must be made in writing. A request does not constitute approval or automatically change the booking.
Check the Forecast
Monitor the forecast for your event location and consider whether the weather may affect your booking.
Email Your Request
Submit your request up to three days before the event to sales@jumpingcastlehire.sydney. Include your booking details and proposed alternative date.
Wait for Written Approval
Our team will review your request. Any approved change will be confirmed in writing.
Please note: Date changes are subject to written approval. If approval has not been provided, your original booking arrangements remain in place.
Wet Weather Cancellations, Bonds & Payments
Our existing Hire Policy sets out the conditions that apply when a customer cancels or requests to change a booking.
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Three-day weather-related requests
Customers may request a change of date up to three days before the event. Approval must be provided in writing. -
Approved date changes
Where Jumping Castle Hire Sydney agrees in writing to a weather-related date change, no forfeiture applies to that approved change. -
No mutually convenient alternative date
Under clause 2.5 of our Hire Policy, the bond is forfeited and the customer remains liable for the full hire amount if a mutually convenient date cannot be arranged, subject to applicable law. -
Transfers require approval
Bookings and bonds cannot be transferred to new dates without written approval, as outlined in clause 2.6. -
Written cancellation requests
Cancellation requests must be submitted by email in accordance with clause 2.7. -
Other cancellation provisions
The general cancellation conditions in clause 2 of our Hire Policy also apply where relevant.
Australian Consumer Law: The above conditions apply only to the extent permitted by law. Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded.
What Happens if It Rains After Setup?
Weather conditions may change after equipment has been delivered or installed.
Under clause 4.3 of our Hire Policy, no refund is provided where hired equipment cannot be used due to rain, wind, heatwaves or other extreme weather conditions, subject to any rights and remedies available under Australian Consumer Law.
Customers must monitor the weather throughout the hire period and immediately cease using inflatable equipment when conditions become unsafe.
An interruption caused by unsuitable weather does not automatically extend the agreed hire period.
Weather Safety During Your Hire
Our Hire Policy requires customers to maintain adult supervision, follow equipment rules and monitor changing weather conditions.
If conditions become unsafe, customers must stop using the inflatable.
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Adult supervision
A responsible adult must supervise the inflatable in accordance with the hire instructions. -
Monitor changing weather
Check for rain, strong winds, thunderstorms and other conditions that may affect safe operation. -
Stop use when unsafe
All participants must leave the inflatable when conditions become unsafe. -
Follow equipment instructions
Comply with all safety instructions, including equipment-specific wind limits and emergency procedures. -
Do not interfere with anchoring
Do not remove, reposition or alter the inflatable's securing equipment. -
Contact our team
Notify Jumping Castle Hire Sydney if weather conditions affect the safety of your hired equipment.
Unsafe Weather & Installation Conditions
Jumping Castle Hire Sydney may decline or discontinue an installation where weather or site conditions make the equipment unsafe to install or operate.
This may include strong winds, thunderstorms, lightning, flooding, heavy rain, unstable ground or other hazardous conditions.
Any cancellation, payment or refund consequences will be assessed under the applicable Hire Policy and Australian Consumer Law.
Customer and staff safety must never be compromised to proceed with a booking.
Wet Weather FAQs
Can I change my booking if rain is forecast?
You may request a change of date up to three days before your event. All requests require written approval from Jumping Castle Hire Sydney under clause 2.5 of our Hire Policy.
Is rescheduling automatically approved?
No. A request to reschedule must be approved in writing. Bookings and bonds cannot be transferred to a new date without approval.
Will I lose my bond if another date cannot be arranged?
Clause 2.5 of our Hire Policy provides that the bond is forfeited and the full hire amount remains payable where a mutually convenient alternative date cannot be arranged. This provision is subject to applicable law.
Will I receive a refund if it rains on the day?
Clause 4.3 of our Hire Policy states that refunds are not provided where hired equipment cannot be used because of rain or other extreme weather. This is subject to any rights and remedies under Australian Consumer Law.
Can I cancel my booking on the morning of the event?
Cancellation requests must be submitted in writing. The applicable cancellation conditions in our Hire Policy will apply, subject to Australian Consumer Law.
What if strong winds develop during my hire?
Stop using the inflatable immediately if conditions become unsafe. Ensure all participants exit safely and follow the equipment's operating and emergency instructions.
Can the jumping castle remain in use during rain?
Equipment must not be used when weather conditions make operation unsafe. Follow the specific safety instructions provided for the inflatable and cease use when required.
How do I submit a wet weather request?
Email sales@jumpingcastlehire.sydney with your booking details, event date, reason for the request and proposed alternative date. Changes are not confirmed until approved in writing.
Please Read Our Hire Policy
This Wet Weather Policy is intended to help customers understand the weather-related conditions of hiring equipment from Jumping Castle Hire Sydney.
It should be read together with our complete Hire Policy, including clauses 2.5, 2.6, 2.7, 4.3 and 7.4.
For the full booking, cancellation, payment and customer responsibility conditions, please review our Hire Policy and Terms & Conditions .
Need to Discuss the Weather?
If you are concerned about the forecast for your upcoming booking, please contact our team as early as possible. All booking changes require written approval.
Email Our TeamPhone: 0483 910 760