Privacy Policy
At Jumping Castle Hire Sydney, we respect your privacy and understand the importance of protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you visit our website, contact our team or book our hire services.
Last Updated: 19 October 2026Our Approach to Your Information
We aim to handle personal information responsibly and transparently.
Information Security
We use reasonable safeguards designed to protect the personal information we handle.
Booking Information
We collect information reasonably needed to process enquiries, bookings and payments.
Clear Communication
We use contact details to communicate about bookings, enquiries and relevant services.
Who We Are
Jumping Castle Hire Sydney provides jumping castle, inflatable entertainment and party equipment hire services in Sydney, New South Wales, Australia.
Our website is: jumpingcastlehire.sydney
In this Privacy Policy, references to "we", "our" and "us" mean the business operating as Jumping Castle Hire Sydney.
References to "you" and "your" include website visitors, customers and people who contact or interact with our business.
What Personal Information Do We Collect?
Depending on how you interact with our business, we may collect the following categories of personal information.
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Contact information
Your name, email address, telephone number and other contact details. -
Booking information
Event dates, delivery addresses, venue details, hire requirements and booking preferences. -
Transaction information
Order details, payment status, billing information, refunds and transaction records. -
Communication records
Enquiries, emails, messages, feedback, complaints and other correspondence. -
Website usage information
Information such as IP addresses, browser details, device information, pages visited and website interactions. -
Marketing preferences
Information about your preferences for receiving promotional communications.
We aim to collect only information reasonably necessary for our business activities and legitimate purposes.
How Do We Collect Personal Information?
We may collect personal information directly from you when you:
- Browse or interact with our website.
- Submit a contact form or booking enquiry.
- Place an order or confirm a booking.
- Contact us by telephone, email or other communication channels.
- Subscribe to marketing communications.
- Provide feedback, submit a review or communicate with our customer service team.
We may also receive information through service providers, payment processors, website technologies and other third parties where permitted by law.
How Do We Use Your Personal Information?
We may use personal information for purposes reasonably connected with operating our business and providing our services.
- Processing and managing jumping castle hire bookings.
- Coordinating delivery, setup and collection arrangements.
- Communicating with customers about bookings and enquiries.
- Processing payments, refunds and related transactions.
- Providing customer support and resolving complaints or disputes.
- Improving our website, services and customer experience.
- Detecting and preventing fraud, misuse and unauthorised activity.
- Complying with applicable laws, recordkeeping requirements and legal obligations.
- Sending promotional communications where permitted by law.
Disclosure of Information to Third Parties
We may disclose personal information to trusted third parties where reasonably necessary to provide our services or operate our business.
These may include:
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Website and ecommerce providers
Providers that host, maintain and support our online store, including Shopify. -
Payment processors
Providers that process payments and manage financial transactions. -
Delivery and service personnel
Personnel and service providers involved in fulfilling bookings, deliveries and collections. -
Technology providers
Businesses providing website functionality, analytics, communications and customer support systems. -
Professional advisers
Accountants, legal advisers and other professional service providers where required. -
Government and regulatory authorities
Where disclosure is required or authorised by law.
We do not disclose personal information to unrelated parties without an appropriate business purpose or lawful basis.
Online Payments & Transaction Security
Our website uses ecommerce and payment processing technologies to facilitate online transactions.
Payment information may be collected and processed by the payment providers available through our checkout.
These providers maintain their own privacy and security practices governing the payment information they process.
We may retain transaction records, payment status, billing details and other information reasonably necessary for accounting, customer service and legal compliance.
Cookies, Analytics & Website Tracking
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve our services.
Depending on the technologies enabled, cookies may be used for:
- Maintaining website functionality and shopping sessions.
- Remembering preferences and improving navigation.
- Understanding website traffic and visitor interactions.
- Measuring advertising and marketing performance.
- Supporting relevant advertising and promotional activities.
You can generally manage cookies through your browser settings and, where available, our website's privacy preference controls.
Disabling certain cookies may affect the functionality of some website features.
Marketing Emails & Communications
We may send marketing communications about our services, promotions, new equipment and special offers where permitted by applicable law.
Where required, we will obtain your consent before sending promotional communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in those communications or by contacting us.
Unsubscribing from promotional communications does not necessarily prevent us from contacting you about existing bookings, transactions or important service matters.
How We Store & Protect Personal Information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through our website, booking systems, business software and service providers.
We aim to limit access to personal information to authorised personnel and service providers who require access for legitimate business purposes.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including applicable legal and recordkeeping obligations.
When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, where appropriate and legally permitted.
While we use reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.
Accessing & Correcting Your Information
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
We may need to verify your identity before responding to certain requests to protect your information from unauthorised disclosure.
We will consider requests in accordance with applicable privacy laws and respond within a reasonable timeframe.
In some circumstances, we may be legally required or permitted to retain information or decline a request. Where appropriate, we will explain the reason.
Overseas Storage & Disclosure
Some technology, website hosting, payment processing and other service providers may store or process personal information outside Australia.
As a result, personal information may be accessible to service providers or their personnel in other countries.
Where applicable, we take reasonable steps to ensure overseas disclosures are handled in accordance with relevant Australian privacy requirements.
The countries involved may vary depending on the service providers and systems used.
Privacy Questions & Complaints
If you have concerns about how we have handled your personal information, please contact our team using the details provided below.
When submitting a privacy complaint, please provide sufficient information to help us understand and investigate your concerns.
We will review the complaint and aim to respond within a reasonable timeframe.
If your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), depending on the circumstances and applicable law.
Further information is available from the Office of the Australian Information Commissioner .
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, services or legal requirements.
When changes are made, the updated policy will be published on this page.
We encourage customers and website visitors to review this policy periodically.
Contact Us About Your Privacy
If you have questions, concerns or requests relating to your personal information or this Privacy Policy, please contact:
Business:
Jumping Castle Hire Sydney
Website:
jumpingcastlehire.sydney
Email:
sales@jumpingcastlehire.sydney
Phone:
0483 910 760
Location:
Western Sydney, New South Wales, Australia
Privacy FAQs
Why do you need my personal information?
We collect information reasonably necessary to respond to enquiries, process bookings, coordinate equipment delivery and provide customer support.
Do you share my information with other businesses?
We may share relevant information with service providers involved in processing payments, operating our website and fulfilling bookings. We also disclose information where required or authorised by law.
Can I request access to my personal information?
Yes. You can contact our team to request access to personal information we hold about you, subject to applicable legal requirements and exceptions.
Can I unsubscribe from marketing emails?
Yes. You can use the unsubscribe link included in promotional emails or contact our team to request removal from relevant marketing lists.
Does your website use cookies?
Our website may use cookies and similar technologies to support website functionality, analyse performance and assist with marketing activities.
How can I make a privacy complaint?
Please contact us using the email address listed in this policy and provide details of your concern. We will review your complaint and respond as appropriate.
Have a Question About Your Privacy?
Our team can assist with enquiries about personal information, privacy requests and this policy.
Contact Our Team